PRIVACY POLICY OF MOONFOREST

The moment you visit our Website, we form a relationship with you, a relationship based on trust and good faith. The information we receive when you visit or access our website is crucial to us. We ensure to abide by all the contents of this Privacy Policy at all times and expect the same from you.

This Privacy Policy has been inserted in addition to the Terms & Conditions provided on the Website. It enlists and describes how your personal information is collected, saved, used and shared by Moonforest India when you visit or make a purchase from our Website. For this purpose, Moonforest India is bound by the provisions of the Information Technology Act, 2000.

If you visit our Website, you become bound by this Privacy Policy just as you become bound by our Terms & Conditions with consent. If you do not agree to this Privacy Policy, then you may not use our Site, or products or services. However, once accessed, Moonforest India reserves the right to retain all such information (wholly or in part) that may be required under law (if any).

1. Data Collection:

When you visit our Website to view our products and services or to make a purchase, we automatically collect some data from the device you view the Website from. This information includes, but is not limited to, your date and time of visit, web browser, IP address, location, time zone, cookies, tags, pixels, web beacons and other similar bots. Additionally, we also collect data on the pages and products that you view on our Website, the duration spent by you on our Website, your product purchase history and interests, gifting history, as well as the details of how you interact with our Website. All such information is collected through the software used by Moonforest India and it automatically gets stored in our system.

When you make a purchase from our Website, you provide us with your billing address, shipping address, payment details (bank Account details through the Debit Card, Credit Card, Net Banking, UPI ID), email address and phone number. We regard all such information as “personal data” and “sensitive information” and this information also automatically gets stored in our system.

2. Purpose of Data Collection:

From all the data we collect from you, it is our primary prerogative that we deliver all our products and services to you, in time. In addition, we use your personal data for the purposes, including but not limited to :

1. Maintaining personal database and record of our Customers;
2. Improving our user interface on the Website;
3. Communicating with you, by providing timely updates on the progress of the order, registering feedbacks, comments and complaints;
4. Screening our orders from any potential risks, frauds, cheating, misuse other criminal threats;
5. Curating and sending emails and messages on the upcoming promotional events, offers and advertisements that may best suit our Customers;
6. Conducting clinical researches for improving our products based on the Customer needs and requirements and enhancing our quality of service;
7. Providing beauty, skin care, hair care and other health care tips, suggestions, content and other write-ups for our Customers;
8. Complying with internal rules, policies and procedures and making disclosures to any investigations, Courts, Tribunals and other Regulatory Authorities (if at all);
9. Following all such other procedures as disclosed to you at the time of checking out, with your consent.

3. Data Exposure to Third Parties:

Your data and personal information is provided by you to us with your due consent. Along with Moonforest India, your data and information is also likely to be shared with third parties such as our licensors, vendors, analysts, researchers, Website domain and hosts (such as Razorpay) and Web developers (such as Onqanet).

In the event there is any change in your personal data or information, you are required to inform us about the same immediately. 

4. Promotional Events, Offers and Advertisements:

With due research, market study and data collection Moonforest India curates promotional events, offers and advertisements on its products and services. When you “Sign-up” with us, you become a part of the Moonforest India family. All these are consistently sent to you by way of email, with the help of the email ID provided by you to us through our Website. Should you wish to not receive these emails, you can click on “unsubscribe” in the email sent to you and opt out of it.

5. Grievances:

If you face any breach, hacks or data theft relating to this Privacy Policy or User information collected by Moonforest India, you can write to us immediately on the email ID or contact us on the contact number(s) provided on our Website. We ensure that the complaints will be looked into by our team personally and you will receive a response same within 30 days.

6. Data Retention:

We will always retain all the data and information received from you through this Website. However, if our Website faces any potential risks, frauds, cheating, misuse and other criminal threats due to the data and information provided by you, we reserve the right to inform you immediately and revoke your subscription with Moonforest India. Additionally, due to these potential possibilities, Moonforest India also reserves the right to retain all such information (wholly or in part) and immediately report to the concerned Authorities as may be required under law, if the need be.

7. Amendments:

Moonforest India reserves the sole right to make changes in this privacy policy, without prior notice, subject to the changes in rules, regulations and policies of Moonforest India as well as the laws we are bound by.